Manage medical information the new way.
Insights
Generate live, actionable insights across the entire platform.
Assistant
Supports agents with suggested answers, processes queues from SOPs, and assists with other daily tasks.
Voice transcription
Real-time call transcription with caller and agent categorization, time-stamped, and seamlessly added to the relevant case for ease of use.
Chatbot / Voicebot
Text and voice-based bots that are capable of handling MI queries automatically.
Content search
AI-powered search across all of your MI content.
MI Conversion
Automatically converts human conversation into structured MI form.
Task Module
Receive and manage information in one place to ensure timely completion of all active tasks.
AE/QC Autodetection
Automatically detects adverse events and product quality complaints in real-time, flagging them for immediate action.
QA
Whether there is invalid or missing information, or improper categorization, a 24/7 AI-powered QA can address and summarize all cases for manager/agent review.
Business insights & cost saving for management
Nexentria's all-in-one solution offers businesses 360-degree visibility and optimal resource efficiency.
Dashboards
Nexentria delivers critical insights and metrics in a simple manner. Visualize content trends, manage lifecycles, and respond to new inquiries to deliver decisive strategies to your stakeholders.
Statistical Charts
Automatic Data Tracking
Operational Insights
Custom Requests
Audit Trail
Nexentria's state-of-the-art audit trail keeps you inspection-ready by providing comprehensive reports on all user and system activities.
Every Action is logged
Inspection/Audit Ready
Tamper-Evident
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Integration & customization fast track for IT
Streamline onboarding and operations by configuring the platform to your specific business needs.
Quality Assurance Module
Nexentria’s Quality Module is seamlessly integrated with your operational MI workflow, ensuring the highest quality of responses and managing your MI service with precision.
Run Quality Campaigns
Automated Recurrence & Scheduling
Eliminate Mistakes
Enable/disable modules
Declutter your platform by choosing which modules to enable or disable at any time.
Medical Information Form (MIF)
A standard MI, AE, PQC, MD forms are provided to all users.
Edit or rewrite the template from scratch to build a completely custom schema.
Integrations
Nexentria offers a wide array of integrations with third-party tools that you and your business might have employed into your operations. Most other tools can be integrated upon request. Engage with your data in a single location.
CRM (Salesforce, Zoho and others)
Safety database (Veeva Safety, LifeSphere Safety, Oracle Argus and others via E2B R2 and R3 formats)
External content management systems
(Veeva MedComms and others)
QMS (Veeva QMS, MasterControl, TrackWise and others)
Authentication providers (Microsoft Entra SSO, Google Workspace SSO and others)
Custom integrations via API or data exports for custom data exports
Email templates
Communicate faster with stakeholders through custom email templates.
Relevant data is automatically pre-filled from the databases according to the template settings, with the option for text to be localized.
Call Center
Completely customizable call intake workflows: multiple agent queues, call forwarding, IVR, voicemails, agent phone forwarding.
One workflow for working hours, and another workflow for non-working hours
with automatic transferring to voicemail.
Single License for an All-in-One Solution
Our unique platform incorporates all software needs within a singular license - simplifying MI, AE, PQC, MD intake, triage and facilitating follow-up management, improving response and reporting speed, reducing operating costs.
Integrated Telephony
Nexentria is the only MI solution that offers an Integrated Telephony system allowing your call center and MI specialists to fully operate within our Medical Information database without the need to switch systems or face unnecessary costs.
Interactive Voice Response
Call Forwarding, Recording and Playback, Call History
Answering Queues
Full IVR Support
Efficiency & ease for agents
Nexentria's Co-Pilot Assistant integrates across every aspect of the platform to enhance productivity, compliance, and speed.