HeaIf you could dream up
the perfect MI platform,
it'd be Nexentria
All the MI Features You Need—In One AI-Powered Platform
.svg)
MI Inquiry Management
Integrated Telephony
Generative AI
.svg)
AI Co-Pilot
Unified MI, AE and PQC
Intake
Content Lifecycle
Management
Flexible Workflows
MI Inquiry Management
Integrated Telephony
Generative AI
AI Co-Pilot
Unified MI, AE and PQC
Intake
Content Lifecycle
Management
Flexible Workflows
.svg)
.svg)
Born from experience. Built for the future, today
.svg)
Built by MI experts for MI experts, we designed Nexentria to fix the
operational challenges we faced every day: disconnected systems,
compliance risks and manual workarounds.
Every feature is engineered to simplify, automate and accelerate MI workflows.
It’s the only all-in-one platform flexible enough to start with a single module,
yet powerful enough to manage end-to-end workflows.
Vilius Fokas
Co-Founder & CEO of Nexentria
From Chaos to Control
The Core Platform Features MI Teams
Actually Need
unlock real-time value
MI Inquiry Management
Capture and route MI inquiries faster, all in one place
Omni-Channel Intake
Capture inquiries from web, email, phone and chatbot using customizable intake forms for MI, AE, PQC and MD—so nothing gets missed
Centralized Dashboard
Route, triage and track every inquiry in one intelligent, audit-ready platform, whether you’re managing a single brand or multiple clients
AI-Powered Automation
Convert and route inquiries faster with built-in voice transcription, task modules and AI assistance
AI-Powered Chatbot
Surface the right responses in seconds with a chatbot that connects directly to your approved content
Integrated Telephony
Manage every call inside your MI platform—no toggling required
All-in-One Call Center
Manage calls, IVR, queues, voicemail, agent routing and after-hours flows inside one platform, no external tools needed
Call Recording and Transcription
Record, transcribe, store and review every call for training, quality assurance and compliance
Automatic Linking
Link call data to inquiry records seamlessly, eliminating manual documentation and improving quality reviews and audit-readiness
Unified MI, AE and PQC Intake
Manage AE and PQC events without leaving your MI platform
Integrated Safety and Quality Intake
Capture, triage and route MI, AE and PQC events directly within the platform—no more manual flagging or categorization
AI Autodetection
Detect and categorize safety and product quality events automatically to reduce compliance risk and speed up resolution
Built-In QA and Audit Trails
Stay inspection-ready with tamper-evident audit trails, escalation logic and continuous QA monitoring
Content Lifecycle Management
Control your entire MI content lifecycle—from draft to deployment
Single Source of Truth
Create, manage and control every document, template and response from one intelligent platform
Content Search and Version Control
Find approved content instantly, track changes automatically and maintain full version histories for audit readiness
Approval Workflows and Smart Templates
Streamline reviews, approvals and content deployment with customizable flows and multilingual, compliant templates
Flexible Workflows
Adapt workflows to fit the way your team works
Customizable Processes
Tailor workflows to your unique MI, safety and regulatory needs and as your business evolves
Role-Based Permissions
Assign access and control visibility to ensure data privacy and operational alignment across teams and partners
Modular Design
Enable or disable modules as needed so users only see the tools they need, when they need them
AI Co-Pilot
Automate tasks, speed up responses and get smarter over time
AI-Powered Assistance
Automate routine tasks, triage inquiries and suggest responses using advanced natural language processing and contextual understanding
Conversational AI
Integrate chatbots for instant, accurate responses and intelligent routing to improve user experience and operational efficiency
Continuous Learning
Get smarter support over time with an AI Co-Pilot that evolves with your workflows and learns from real interactions
Generative AI
Create smarter, faster content with built-in compliance
Personalized Content Generation
Create tailored, compliant responses and summaries instantly for different audiences, leveraging previous interactions and preferences
Automated Content Tagging
Organize and retrieve content effortlessly with AI-driven tagging and categorization to boost reusability and campaign efficiency
Compliance Co-Pilot
Ensure every piece of content stays compliant with AI that evaluates and flags risks before distribution
Platform–Wide Compliance, Security and
Compatibility
Stay Audit-Ready
Track every action, approval and document change with tamper-evident audit trails, version histories and built-in QA monitoring—no extra work required
Protect data with enterprise-grade security
Protect your data with role-based access controls, authentication via SSO providers, secure APIs and exportable audit-ready reports
Integrate Into Your Digital Ecosystem
Connect to your CRM, Safety and QMS databases, content libraries and authentication providers, erasing any workflow disruptions
Don’t just imagine a better MI platform
Simplify, automate and elevate your MI operations with Nexentria
.svg)